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Learn to Write Professional Emails with Proper Email Formatting

Discover how to craft impactful emails with proper email formatting. Write clear, professional emails that resonate and leave a strong impression
Written by
Harsh P
Published on
May 6, 2024

What Do You Mean by Email Formatting

What Do You Mean by Email Formatting

Proper email formatting refers to the practice of organizing and structuring your emails to make them clear, professional, and easy to read. It's crucial for effective communication, especially in professional settings. Good email formatting can significantly impact how your message is received and understood by the recipient.

Proper email formatting is important for several reasons:

  • It ensures your email is clear and easy to understand.
  • It makes a positive impression on the recipient.
  • It helps prevent misunderstandings or miscommunications.

Proper email formatting involves several key elements, such as a clear subject line, appropriate salutation, well-structured body, and professional closing. It's important to use proper email formatting, especially when crafting professional or sales-related emails, to convey your message effectively and leave a positive impression.

In business communication, formatting emails correctly can improve readability, improve response rates, and establish credibility. For example, a sales rep or sales teams looking to engage prospects should focus on creating cold emails or basho emails with proper email formatting to capture the recipient's attention.

How to Write a Professional Email with Proper Email Formatting

How to Write a Professional Email with Proper Email Formatting

Writing a professional email with proper email formatting is crucial for clear and effective communication, especially in business settings. Here's a step-by-step guide to ensure your emails are well-received and achieve their intended purpose.

1. Use a Clear Subject Line

A clear subject line sets the tone for the email and helps the recipient understand the purpose of the message at a glance. This is especially important for sales reps and business professionals, as subject lines directly impact open rates and engagement.

A well-written or catchy subject line can increase email open rates by up to 50%. It’s important because it ensures your email gets noticed and read among the dozens or even hundreds of emails the recipient may receive daily.


  • Keep it concise, ideally under 60 characters.
  • Make it specific and relevant to the email content.
  • Avoid vague or misleading language.
  • Include key terms that resonate with the recipient, like "Meeting Request" or "Proposal Update."


  • "Sales Proposal Follow-Up"
  • "Meeting Request for Project Review"
  • "New Corporate Sales Strategy Insights"

2. Start with a Proper Salutation

Starting with a proper salutation sets a professional and respectful tone for the email. This is crucial for addressing decision makers or potential clients, particularly in corporate sales training firm settings or professional environments.

A proper salutation demonstrates professionalism and respect for the recipient. It helps build rapport and creates a positive first impression.


  • Use "Dear" followed by the recipient's title and last name for formal communication.
  • For more familiar relationships, "Hello" or "Hi" followed by the first name can be appropriate.
  • Include the recipient's name to personalize the email.


  • "Dear Ms. Johnson,"
  • "Hello Mr. Smith,"
  • "Hi John,"

3. Craft a Concise Opening Line

The opening line should clearly state the purpose of the email, engaging the recipient’s attention and setting up the rest of the message. This is vital when addressing key contacts, such as top decision makers or potential clients in sales reps' outreach.

A clear and engaging opening line captures the recipient’s interest and clarifies the intent of the email. This helps prevent misunderstandings and ensures the recipient understands the relevance of the email.


  • State the purpose of the email clearly and succinctly.
  • Connect with the recipient by referencing a shared interest or previous conversation.
  • Highlight the key benefit or value proposition.


  • "I'm reaching out to discuss our recent meeting."
  • "I wanted to follow up on our conversation about your sales strategy."
  • "I'm excited to share our new corporate sales training options with you."

4. Write a Clear and Structured Body

A clear and structured body is essential for effective communication in professional emails. Proper email formatting ensures that the main content of the email is easily digestible and addresses the needs and pain points of the recipient.


The body of the email is where you communicate your main message. A structured format improves readability and helps retain the prospect’s attention. In sales and business communications, a well-structured body can improve response rates and convey a professional image.


Start with a concise opening sentence that sets the context. Follow this with the main content, and then conclude with a clear call to action.

  • Open with Context: Provide a brief introduction or reference previous interactions.
  • Main Content: Outline the key points or details you want to convey.
  • Call to Action: Clearly state what you want the recipient to do next.


"Following our recent discussion, I wanted to share our new sales strategy insights:"

  • Highlight key benefits
  • Outline next steps
  • Include relevant details

5. Close with a Polite Ending

Closing your email with a polite ending leaves a positive impression on the recipient. Proper email formatting here ensures that the email ends on a professional note, reinforcing your message.


A polite closing is respectful and professional. It reinforces your message and leaves the recipient with a positive view of your communication.


Include a courteous closing phrase and your name. Consider using phrases like:


  • "Thank you for your time and consideration.
    Best regards,
    John Doe"
  • "Looking forward to your feedback.
    Jane Smith"

6. Include a Professional Signature

A professional signature provides essential information about you and your organization. Proper email formatting here helps establish credibility and makes it easy for the recipient to contact you.


A professional signature enhances credibility and provides contact information. In corporate sales training firms or business communications, a clear signature reinforces your professional image.


Include your name, job title, company, and contact information. Optionally, add a company logo or relevant links.


"Best regards,
John Doe
Sales Representative
ABC Corp
Phone: 123-456-7890

Jane Smith
Marketing Manager
Phone: 098-765-4321

Examples of Proper Email Formatting

Examples of Proper Email Formatting

Providing examples of proper email formatting can help illustrate the principles discussed and serve as practical guides. Here are three distinct scenarios to demonstrate appropriate formatting for different professional contexts:

Example 1: Formal Business Communication

Subject Line: Comprehensive Proposal for Project X

Dear Mr. Thompson,

I hope this message finds you well. Following our conversation last week, I have attached the detailed proposal for Project X. Below are the key highlights and next steps for your consideration:

  • Objective: Enhance operational efficiency through automation.
  • Proposed Solution: Implement state-of-the-art AI technologies.
  • Budget Overview: Detailed financial plan included in the attachment.
  • Timeline: Project completion targeted for Q4 2024.

Please review the attached proposal at your convenience and let me know if there are any areas you would like us to elaborate on. I am looking forward to your feedback and hope to move to the next stages of approval soon.

Thank you for your attention and consideration.

Best regards,

James Dean
Project Manager
Innovative Solutions Inc.
Phone: 555-1234-567

Example 2: Cold Email to Potential Client

Subject Line: Learn to Write Professional Emails with Proper Email Formatting

Dear Ms. Carter,

Clear and effective communication is essential in any industry. If you're struggling to write a professional email, proper email formatting is the key.

Here's how our company can help:

  • Personalized Email: Tailored solutions that match your business needs and enhance communication.
  • Catchy Subject Line: Our expertise ensures your emails stand out and grab attention.
  • Seamless Integration: We offer smooth adoption of best practices for email communication, enhancing productivity.

Imagine your team confidently communicating with clients and partners, boosting efficiency and staying ahead of the competition.

Ready to see how we can make this your reality?

Let's schedule a brief call to explore tailored strategies for your specific needs.

Best regards,

John Doe
Business Development Manager
XYZ Solutions

Example 3: Internal Communication Within a Company

Subject Line: Reminder: Staff Meeting on Friday, May 12th

Hi Team,

Just a reminder that we will be having our monthly staff meeting this Friday at 10:00 AM in the main conference room. Here are the main discussion points:

  • Quarterly Performance Review
  • Upcoming Project Deadlines
  • Staffing and Resource Allocations

Please come prepared with updates on your current projects and any significant items you'd like to discuss. If you have any topics to add to the agenda, send them to me by Thursday afternoon.

Thanks, and see you all on Friday!


Mike Johnson
Team Leader
Marketing Department

Types of Emails and the Best Format for Each

Types of Emails and the Best Format for Each

When composing emails, the type and format you choose should depend on your purpose and audience. Here’s an in-depth look at various types of emails and the best formats for each to ensure your messages are effective and engaging.

1. Formal Business Emails

Purpose: To communicate officially with colleagues, clients, or stakeholders.


Subject Line: Clear and concise, often including a brief mention of the email's purpose.

Salutation: Formal, such as "Dear [Name]" or "Hello [Name]."


  • Introduction stating the purpose of the email.
  • Main content organized in paragraphs.
  • Polite language and a formal tone.

Closing: Formal closing with your full name, position, and contact information.

Example: Notification of policy updates, official invitations, or formal requests.

2. Casual Business Emails

Purpose: For less formal interaction with colleagues or clients you know well.


Subject Line: Friendly and direct.

Salutation: More relaxed, like "Hi [Name]" or just "[Name]."


  • Brief and direct.
  • Informal language but still professional.

Closing: Less formal, such as "Cheers," "Best," followed by your first name.

Example: Internal updates, brief check-ins, or informal meeting requests.

3. Marketing or Emails

Purpose: To promote products, services, or events to potential or existing customers.


Subject Line: Attention-grabbing and enticing.

Header: Usually includes the company logo and possibly the campaign’s tagline.


  • Engaging opening line.
  • High-quality visuals (images or videos).
  • Compelling and concise copy that highlights benefits.
  • Clear call-to-action (CTA) buttons.

Footer: Unsubscribe link, contact info, and social media links.

Example: Product launches, special offers, newsletters.

4. Transactional Emails

Purpose: Automated responses triggered by a user’s actions.


Subject Line: Straightforward, often referencing the action taken.

Salutation: Generally none or a simple "Hello."


  • Confirmation of the action.
  • Relevant details (e.g., order number, expected delivery date).
  • Possibly upsell related items or services.

Closing: Standard sign-off, such as "Thank you," followed by company name.

Example: Order confirmations, account creation emails, password resets.

5. Cold Emails

Purpose: To initiate contact with potential leads or partnerships.


Subject Line: Personalized and intriguing.

Salutation: Personalized if possible, like "Hello [Name],"


  • Brief introduction of yourself and your organization.
  • Concise value proposition.
  • Soft call-to-action, such as suggesting a meeting or call.

Closing: Professional with a thank you, your full name, and position.

Example: Business proposals, service offerings.

6. Support Emails

Purpose: To assist customers with inquiries or issues.


Subject Line: Often includes a ticket number or the issue topic.

Salutation: Polite and customer-centric, like "Hello [Name],"


  • Acknowledgment of the customer's issue.
  • Detailed steps for resolution or assurance of further investigation.
  • Invitation to reply if more help is needed.

Closing: Encouraging and supportive, offering further assistance if needed.

Example: Issue resolutions, follow-up on customer service interactions.

7. Welcome Emails for Sending by a Sales Rep

Purpose: To greet new subscribers or customers and set the tone for future communications.


Subject Line: Warm and welcoming, often includes the word "welcome."

Salutation: Friendly and inviting, like "Welcome [Name]," or "Hi [Name], and welcome!"


  • A brief introduction to the brand or community.
  • Outline of what the subscriber can expect in terms of content, offers, or engagement.
  • Any initial offers or exclusive content to thank them for subscribing.
  • Encouragement to connect via other channels (social media, customer support).

Closing: Appreciative and open-ended, encouraging interaction.

Example: Greeting new members of a service, welcoming customers after sign-up.

8. Promotional Emails for Sales Reps

Purpose: To inform customers about special deals, discounts, or exclusive offers.


Subject Line: Exciting and urgent to create a sense of scarcity or time limitation.

Header: Eye-catching graphic or banner related to the promotion.


  • Brief description of the promotion.
  • Key benefits of the product or service.
  • Clear and visible call-to-action (CTA), such as "Shop Now" or "Get 50% Off."

Footer: Terms and conditions of the offer, unsubscribe link, and additional contact details.

Example: Seasonal sales, limited-time offers, special discount codes.

9. Newsletter Emails

Purpose: To provide updates, news, or valuable content to subscribers regularly.


Subject Line: Informative and indicative of the newsletter content.

Header: Branding elements like the logo and possibly a title for the newsletter.


  • Introduction or editorial note.
  • Segmented sections with individual articles or updates.
  • Visuals like images or infographics to break text monotony.
  • Links to full articles or blog posts on your website.

Footer: Contact information, social media links, and an unsubscribe option.

Example: Monthly company updates, weekly industry news, regular tips and tricks.

10. Follow-Up Email Format

Purpose: To maintain contact after an initial meeting, sales pitch, or previous correspondence.


Subject Line: Contextual, often referencing the previous interaction, like “Following up on our meeting.”

Salutation: Polite and personalized, such as "Hi [Name],"


  • Reference to the last point of contact or discussion.
  • Purpose of the follow-up, whether it's to provide additional information, a reminder, or to prompt a decision.
  • Soft call-to-action, inviting the recipient to respond or take the next step.

Closing: Courteous and professional, offering further assistance or contact.

Example: Post-meeting summaries, reminders about offers or deadlines, follow-ups on unresolved issues.

Best Practices for Writing and Formatting an Email

Best Practices for Writing and Formatting an Email


Tailoring the email to the recipient can significantly increase engagement rates. Personalized emails deliver six times higher transaction rates.

Use the recipient’s name and reference any recent interactions or shared experiences.

Personalization makes the recipient feel recognized and valued, which can foster better relationships and improve response rates.

Utilize CRM tools or email plugins that can dynamically insert personal details into your emails based on the recipient's history and past interactions.

Organized and Focused Body

The body of the email should be organized and focused to convey the main points effectively. The Email Analytics Report states that the average office worker receives 121 emails per day, highlighting the importance of concise communication.

Keep the body clear and focused with short paragraphs or bullet points.

An organized email enhances readability and ensures key information isn't missed.


  • Use short paragraphs of 2-3 sentences.
  • Incorporate bullet points for multiple items or key points.
  • Include relevant data or examples for clarity.

Appropriate Length and Focus

Keeping emails focused and to the point increases the likelihood of them being read and understood. According to Constant Contact, emails between 50-125 words have the highest response rates.

Keep the email short and focused on a single topic.

Busy recipients are more likely to read and respond to concise emails.


  • Aim for a word count of 50-200 words.
  • Focus on one main topic or purpose.

Appropriate Length and Focus

Keeping emails focused and to the point increases the likelihood of them being read and understood. According to Constant Contact, emails between 50-125 words have the highest response rates.

Keep the email short and focused on a single topic.

Busy recipients are more likely to read and respond to concise emails.


  • Aim for a word count of 50-200 words.
  • Focus on one main topic or purpose.


1. How do I write a clear subject line?

To write a clear subject line, keep it concise and specific to the content of the email. Avoid vague terms and focus on key details that convey the purpose of the email, such as "Meeting Request for Project Update" or "Proposal Follow-Up."

2. What are some common mistakes in email formatting?

Common mistakes in email formatting include using vague or misleading subject lines, lacking a clear structure in the email body, using informal or inappropriate salutations, and failing to include a professional closing or signature.

3. How do I close a professional email?

Close a professional email with a polite closing phrase, such as "Thank you for your time" or "Looking forward to your response."

4. What are some examples of professional email signatures?

Professional email signatures typically include your name, job title, company, and contact information. For example, "Best regards, John Doe, Sales Manager, XYZ Company, Phone: 123-456-7890, Email:"

5. When should I use bullet points or numbered lists in an email?

Use bullet points or numbered lists in an email when you need to break down complex information or present a series of items. This helps improve readability and ensures the recipient understands the key points clearly.

6. What is a Basho email?

A Basho email is a personalized email used in sales to connect with potential clients or decision makers. Named after a famous Japanese poet, Basho emails are known for their concise and impactful messaging. They are often used in cold email outreach to capture the recipient's attention.

7. How should I structure an email subject line?

An effective email subject line should be clear, concise, and relevant to the content of the email. Aim for a length of 6 to 10 words and focus on what’s important to the recipient. For example, "New Product Launch – Limited Time Offer" or "Meeting Request for Q3 Review."

8. What is cold email outreach?

Cold email outreach involves sending unsolicited emails to potential clients or contacts to introduce a product, service, or opportunity. It's a common practice in sales and marketing. Effective cold email outreach requires proper email formatting, personalized messaging, and a clear call to action.

9. How do I include direct desk phone numbers in an email?

Including direct desk phone numbers in an email is useful for providing recipients with a direct line to contact you or someone in your organization. This can be added to the email signature, like this:
"Phone: 123-456-7890."

10. How do I create a cold email campaign?

To create a cold email campaign, follow these steps:

  1. Identify your target audience: Define who you want to reach.
  2. Craft a personalized message: Tailor the email to the recipient's needs or interests.
  3. Use a clear subject line: Make it relevant and attention-grabbing.
  4. Structure the email: Include a personalized greeting, clear body, and call to action.
  5. Test and send: Test different subject lines or content and send the emails.
  6. Follow up: Monitor responses and follow up as needed.

11. What is a personalized email?

A personalized email is tailored to the recipient, addressing their specific needs, interests, or previous interactions. Personalized emails are effective in engaging recipients and building relationships, especially in sales and marketing.

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