Did you know that 47% of all sales and business negotiations stall or fail due to lack of preparation and strategic stalling tactics? Master these 6 techniques to take control and seal deals effectively.
Why Stalling Tactics Matter in Business Deal-Making
1. Strategic Patience: A Tool for Business Leaders
Stalling tactics allow business leaders to pause and think. Imagine being at the bargaining table; taking your time gives you a chance to understand the other party’s needs and focus on the best possible outcome.
2. Creating a Psychological Edge
By stalling, you can create a standstill, which might make the other side nervous or eager to close the negotiation. This psychological edge puts you in control.
The customer or other party may offer better terms just to end the wait. Using such tactics can give you more value from the deal.
3. Enabling Better Contingency Planning
Stalling tactics also let you prepare for any challenges or unexpected events that happen or might arise. A stalled negotiation can be like an engine failure—everything comes to a halt until you can fix it.
When you take time to think things through, you can develop strong contingency plans. If the negotiation shifts, you’re ready. It helps ensure the process runs smoothly and leads to success.
Stalling Tactics to Control Any Negotiation
1. The "Time Pressure" Tactic
This tactic adds urgency to every aspect of the negotiation process. You create a tight deadline, which makes the other party feel they need to decide quickly.
How to do it:
- Use phrases like, “This offer expires tomorrow,” or “Let’s finalize this today to stay on schedule.”
- By putting a time limit, you make the other party anxious to close the deal. According to a Harvard Business School study, deadlines often lead to quicker agreements, with over 50% of deals closing faster when there's time pressure.
2. The "Silence" Strategy
The "Silence" attack strategy is all about staying quiet at the right moment. By pausing, you let the other party break the silence, often revealing more information.
How to do it:
- After you make a suggestion or offer, don't immediately fill the gap with talk. Simply stay quiet.
- The other party might rush to fill the silence, revealing their concerns or offering concessions. This is a way to lead without saying much. Silence is a tool used by experienced business leaders to steer the conversation and focus on their interests.
3. The "Counter-Offer Delay"
This involves firms holding off on responding to an offer, which makes employees of the other party wait and often rethink their proposal.
How to do it:
- If you're presented with an offer, don't rush. Instead, say, “I’ll get back to you after considering it.”
- This pause makes the other party wonder if their offer is strong enough. It can lead to better terms or an improved offer. Business deals often succeed when one side stays calm and patient, and this delay tactic is a simple way to gain that advantage.
4. The "Information Overload" Technique
This line of tactic is about overwhelming the other party with a lot of details. You bring so much information to the table that it becomes hard for the other person to process everything.
How to do it:
- Share charts, numbers, reports, and examples—all at once.
- Talk about different aspects of the deal, like value, terms, or even minor details.
- By doing this, the other party may feel overwhelmed. They might agree to what you want just to make things simpler.
- Many business leaders use this to their advantage in negotiations, as too much information often leads to confusion. It's important to know which points to focus on and use only the details that matter most.
Approaching negotiations from an excessive angle may confuse the other party and backfire.
5. The "Revisit Old Points" Tactic
This tactic involves both parties bringing up past topics that have of course already been discussed. It makes the other party feel like they need to re-think their decisions.
How to do it:
- If the negotiation hits a standstill, bring up a point that was already settled. For example, you could say, "Let’s go back to the pricing we discussed earlier."
- The goal is to make the other party question if they made the right decision. They might agree to better terms to finally close the deal.
- Harvard Business School recommends using this tactic to lead negotiations back to where you feel more comfortable. Just make sure to keep your tone friendly, so it doesn't sound like you're attacking the other side.
Sometimes, revisiting points that were discussed in the past participle helps uncover new solutions.
6. The "Unforeseen Circumstance" Excuse
This is when you bring up unexpected events or changes that affect the progress of the agreement or negotiation. The idea is to create a pause to buy time or change the direction of the deal.
How to do it:
- Mention a new situation, like a sudden change in company interests, new market data, or even internal concerns about the contract.
- For example, you could say, “Our team just reviewed the latest market trends, and we need to make adjustments.”
- This helps you buy time to reevaluate your position or get the other party to reconsider their stance. The goal is to make the process work in your favor without appearing difficult.
Insights from Harvard Business School
Harvard Business School (HBS) teaches leaders how to negotiate effectively. A big part of their lessons includes stalling tactics. Let’s learn what Harvard has to say about these powerful techniques.
Why Use Stalling Tactics:
Harvard believes stalling can help you gain control in negotiations. When using stalls you slow down the process, you can think carefully about the other party's needs and focus on your goals.
It’s like pausing to plan your next move in life. Imagine a chess game—you need time to make the best play. By stalling, business leaders can lead and advance the negotiation to a better outcome.
When to Use Stalling Tactics:
1.You Need More Information: Take time to learn all the details about the deal.
2.You Want to Create Pressure: Pausing can make both parties and the other party feel they need to agree quickly.
3.You Need to Change the Deal's Terms: If something doesn’t benefit your company's side, stalling lets you renegotiate the agreement.
How Stalling Can Benefit Negotiations:
- Stalling tactics can be very powerful. According to a Harvard study, 60% of negotiations end better for the party that uses patience. Negotiating with patience is a powerful way to ensure the deal works for you.
- By slowing down, you can spot hidden opportunities and concerns. The other party might even offer better terms just to close the deal faster. It’s all about using time to your advantage.
- A recent article in the Washington Post highlighted how stalling can create a significant impact in high-stakes business negotiations.
Conclusion
Stalling tactics are powerful tools in any negotiation. When used wisely, they can help you lead the conversation and reach better deals. By focusing on timing and strategy, you gain control and find value in every discussion.
Remember, every pause has a serious meaning and purpose, so use these tactics to your advantage and create successful sales outcomes. A successful stalling tactic can greatly influence the outcome when it comes to closing deals.